The owner of the online store is PesuMati Trade OÜ (registry code 10976564), registered at Peterburi tee 44, Tallinn.

  • We ship to the following countries: Estonia.
  • Delivery costs shall be borne by the buyer and are indicated next to the delivery method.
  • Shipments within Estonia are generally delivered to the location specified by the buyer within 3–7 business days from the entry into force of the contract of sale.
  • In exceptional cases, the goods may be delivered within up to 45 calendar days.
  • Any complaints must be submitted within 24 hours of receipt of the goods!
  • Ordered goods are delivered to the buyer’s front door.
  • After receiving the order, the buyer has the right to withdraw from the contract of sale concluded with the online store within 14 days.
  • The right of withdrawal does not apply to legal persons.
  • Goods must be returned in their original packaging, with their original labelling intact, and assembled exactly as at the time of issue to the buyer.
  • Vacuum-packed goods, as well as care products, hygiene products, chemical products, or goods which, due to reasons of health and hygiene, are no longer suitable for returning after they are opened, cannot be returned, except if their original packaging is undamaged and unopened.
  • To exercise the right of withdrawal, the goods must be of adequate quality, free of mechanical and visual damage, free of external signs of use, and free of defects which mar their appearance. Before returning a product, please make sure that it is clean and looks as it did originally.
  • Product returns shall only be accepted after the buyer has received confirmation of acceptance from Pesumati Trade OÜ.
  • In order to be eligible to use the 14-day right of withdrawal, the ordered goods must not be used in any manner other than that which is necessary to establish the nature, characteristics and functioning of the goods, similarly to what is allowed for testing the goods at a physical store.
  • If an item shows signs of use or wear, the online store has the right to reduce the sum to be returned in accordance with the reduction in the value of the item.
  • To return purchased goods, the buyer must submit an application for withdrawal from the purchase, the form for which is available here: application for withdrawal. The application must be sent by e-mail to no later than within 14 days of receipt of the goods.
  • The cost of returning the goods shall be borne by the buyer, except if the reason for the return is that the returned goods do not correspond to the order (e.g., wrong or defective item).
  • The buyer must return the goods within 14 days after the submission of the application, or provide proof that they have transferred the goods to the carrier within this period.
  • Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than within 14 days from the receipt of the application for withdrawal, all the payments received from the buyer under the contract.
  • The online store has the right to refuse to refund the buyer until the goods which are the object of the contract have been returned or until the buyer has provided proof that they have sent the goods back, whichever is earliest.
  • The online store has the right to withdraw from the sales transaction and require the buyer to return the goods, if the price of the goods was marked significantly below the market value of the goods due to an error.
  • Any complaints must be submitted within 24 hours of receipt of the goods!
  • English (English)
  • Eesti keel (Estonian)