The owner of the pesumati.ee online store is PesuMati Trade OÜ (registry code 10976564), registered at Peterburi tee 44, Tallinn.
1.1. The terms of sale apply to the purchase of goods from the online store.
1.2. The prices of the products sold in the online store are indicated next to the products. Indicated prices do not include delivery fees.
1.3. Ordered goods can only be paid for in euros.
1.4. The amount of the delivery fee depends on the buyer’s location and the method of delivery.
1.5. The amount of the delivery fee is shown during order finalisation.
1.6. Information about the goods is displayed directly next to the goods in the online store.
2.1. To order goods from the online store, add the desired products to your shopping cart. To finalise the order, fill in the required information fields and select a suitable delivery method. After this, you will be shown the total price, which can be paid via a bank link or another payment method.
2.2. The contract of sale shall enter into force from the receipt of the amount payable on the bank account of the online store.
2.3. If the ordered goods cannot be delivered due to being out of stock or for any other reason, the buyer shall be notified at the earliest opportunity and the received payment (including delivery costs) shall be returned to the buyer as soon as possible, but no later than within 14 days from sending the notice.
3.1. We ship to the following countries: Estonia.
3.2. Delivery costs shall be borne by the buyer and are indicated next to the delivery method.
3.3. Shipments within Estonia are generally delivered to the location specified by the buyer within 3–7 business days from the entry into force of the contract of sale.
3.4. In exceptional cases, the goods may be delivered within up to 45 calendar days.
4.1. After receiving the order, the buyer has the right to withdraw from the contract of sale concluded with the online store within 14 days.
4.2. The right of withdrawal does not apply to legal persons.
4.3. Goods must be returned in their original packaging, with their original labelling intact, and assembled exactly as at the time of issue to the buyer.
4.4. Vacuum-packed goods, as well as care products, hygiene products, chemical products, or goods which, due to reasons of health and hygiene, are no longer suitable for returning after they are opened, cannot be returned, except if their original packaging is undamaged and unopened.
4.5. To exercise the right of withdrawal, the goods must be of adequate quality, free of mechanical and visual damage, free of external signs of use, and free of defects which mar their appearance. Before returning a product, please make sure that it is clean and looks as it did originally.
4.6. Product returns shall only be accepted after the buyer has received confirmation of acceptance from Pesumati Trade OÜ.
4.7. In order to be eligible to use the 14-day right of withdrawal, the ordered goods must not be used in any manner other than that which is necessary to establish the nature, characteristics, and functioning of the goods, similarly to what is allowed for testing the goods at a physical store.
4.8. If an item shows signs of use or wear, the online store has the right to reduce the sum to be returned in accordance with the reduction in the value of the item.
4.9. To return purchased goods, the buyer must submit an application for withdrawal from the purchase, the form for which is available here: application for withdrawal. The application must be sent by e-mail to pood@pesumati.ee no later than within 14 days of receipt of the goods.
4.10. The cost of returning the goods shall be borne by the buyer, except if the reason for the return is that the returned goods do not correspond to the order (e.g., wrong or defective item).
4.11. The buyer must return the goods within 14 days after the submission of the application, or provide proof that they have transferred the goods to the carrier within this period.
4.12. Upon receipt of the returned goods, the online store shall return to the buyer immediately, but no later than within 14 days from the receipt of the application for withdrawal, all the payments received from the buyer under the contract.
4.13. The online store has the right to refuse to refund the buyer until the goods which are the object of the contract have been returned or until the buyer has provided proof that they have sent the goods back, whichever is earliest.
4.14. The online store has the right to withdraw from the sales transaction and require the buyer to return the goods, if the price of the goods was marked significantly below the market value of the goods due to an error.
5.1. The online store shall be liable to the buyer for any defects and non-conformities of goods with the terms of the contract which existed at the time of delivery. In the case of consumer sales, the buyer shall be liable for non-conformities of goods which become apparent within 2 years of the delivery of the goods to the buyer. In the case of consumer sales, it shall be presumed that any non-conformity which becomes apparent within 6 months of the day of delivery of the goods to the buyer already existed at the time of delivery, unless this conflicts with the nature of the goods or non-conformity.
5.2. The buyer must notify the vendor of non-conformities of goods to the terms of the contract within a reasonable period after they have become or should have become aware of the non-conformity. In the case of consumer sales, the buyer must notify the vendor of non-conformities of goods to the terms of the contract within two months after discovering the non-conformity. This can be done by sending an e-mail to pood@pesumati.ee or calling the number +372 606 0082.
5.3. The online store shall not be liable for defects that have arisen after the delivery of the goods to the buyer.
5.4. If goods bought from the online store have defects for which the online store is liable, the online store shall repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall refund the buyer for all costs incurred under the contract of sale.
5.5. The online store shall reply to complaints submitted by the buyer within 24 hours of receipt of the goods in writing or in a format which can be reproduced in writing within 15 days.
6.1. The online store shall only use the personal data submitted by the buyer (including name, phone number, address, e-mail address, bank details) for processing the order and delivering the goods to the buyer.
6.2. In order to have the goods delivered to the buyer, the online store needs to transmit the buyer’s personal data to the delivery service provider.
6.3. The buyer may unsubscribe from e-mail offers and newsletters at any time by notifying us by e-mail or following the instructions provided in such e-mails.
7.1. Complaints concerning the online store may be submitted by e-mail to pood@pesumati.ee or by phone at +372 606 0082.
7.2. If the online store and a buyer who is a consumer are unable to settle a dispute by agreement, the buyer may contact the Consumer Disputes Committee. The terms for procedures can be found and applications can be submitted at https://www.ttja.ee//et
7.3. The Consumer Disputes Committee has jurisdiction to settle any disputes arising from contracts concluded between the online store and a buyer who is a consumer. Buyer complaints are reviewed by the Committee free of charge.
7.4. Consumers may also turn to the consumer dispute resolution platform of the European Union.